TERMS OF SALE
Your purchase and use of any products sold collectivetempe.com (“website”) shall be governed by the following terms and conditions (“agreement”), which you agree and acknowledge is a binding agreement between you (“you”) and Collective Design, LLC, an Arizona limited liability company d/b/a “collectivetempe.com” (“us or “we”).
By entering into this agreement, you acknowledge that you have read this agreement in its entirety and that you understand the following terms.
We are not responsible for pricing, typographical, or other errors in any price stated on this We reserve the right to cancel any orders arising from such errors. We also reserve the right to cancel any sale made to You if we determine that there were inaccuracies in any product description or information contained on this Website regarding such product. All pricing is in United States currency (USD) unless otherwise stated. All listed prices do not include shipping and handling charges unless otherwise indicated. You agree to pay all charges that may be incurred by you or on your behalf through this Website, at the actual price(s) in effect when such charges are incurred, including without limitation all shipping and handling charges. If a product’s actual price is lower than the price stated on this Website, we will charge the lower amount and ship the product to You. If any product’s correct price is higher than the price stated on this Website, we will notify You via email and we will cancel your order.
All sales are subject to product availability and we may revise and discontinue any product at any time without notice to You (which may affect any information saved in any saved searches or your shopping cart). We also reserve the right, with or without prior notice to You, to i) limit the available quantity of or discontinue any product; ii) bar any Website user from making any or all transaction(s); iii) refuse to provide any Website user with any product we sell; and iv) limit quantities on orders placed by the same user (or account), the same credit card, or orders that use the same billing and/or shipping address. If any product You have ordered is unavailable, your order will be placed on backorder and we will send an e-mail to You containing the estimated arrival time. After receipt of our email, You can then elect to wait for the product, or You may cancel your order by responding to the email and requesting that the order is cancelled.
All costs of shipping, handling, and any sales or value-added tax required to be collected by us will be additional costs to You unless otherwise expressly indicated at the time of sale. All shipping times listed on this Website are only estimates of the expected number of business days it will take for in-stock merchandise to be shipped from our facilities and delivered to You. (“Business days” means Monday-Friday, excluding holidays). In some cases, merchandise may actually ship earlier than expected. An initial confirmation email may be sent by us to You after successfully placing an order through our Website. However, any confirmation you receive from us regarding receipt of any order by You does NOT mean your order request has been received or that your order has been accepted or shipped as this is an automated email confirmation. Once your order request has been successfully received and your product has been shipped, You will receive an email confirmation of the shipment.
All costs of shipping, handling, and any sales or value-added tax required to be collected by us will be additional costs to You unless otherwise expressly indicated at the time of sale. All shipping times listed on this Website are only estimates of the expected number of business days it will take for in-stock merchandise to be shipped from our facilities and delivered to You. (“Business days” means Monday-Friday, excluding holidays). In some cases, merchandise may actually ship earlier than expected. An initial confirmation email may be sent by us to You after successfully placing an order through our Website. However, any confirmation you receive from us regarding receipt of any order by You does NOT mean your order request has been received or that your order has been accepted or shipped as this is an automated email confirmation. Once your order request has been successfully received and your product has been shipped, You will receive an email confirmation of the shipment.
OUR REFUND & RETURN POLICY
You may return any product purchased from us for any reason or for no reason. All returns must be shipped (postmarked) to us no later than thirty (30) business days from the date of purchase. Failure to follow the return instructions included with the product or posted on this Website shall render any obli-gation by us to refund your purchase price null and void. We will refund the purchase price of the returned product in full, but excluding any shipping and handling charges You have paid, which are non-refundable by us(to the extent free shipping on any such product(s) has not been offered by us).
You will also be solely responsible to pay for all return shipping costs incurred by You for sending any product(s) back to us and You will also be solely responsible for the shipping costs necessary to send any returned product(s) back to You. (If applicable, in instances where we have created an account with the shipping service and have elected to be charged directly for return shipping costs, then such costs will be directly deducted from any refund You receive.)
You agree to pay a 30% restocking fee (based on the sales price paid by You) for all returned items.
All returned products must be shipped back to us using a shipping service that offers a tracking option. Unless otherwise noted during your purchase, products may not be returned in an opened box or opened packaging and any returned product(s) cannot be damaged and must otherwise be in an unused, new condition and must include all documentation, media or all other separate products or components that were included in the original shipment.
Any returned item must be shipped back in its original packaging and packaged properly to prevent damage. If not, additional charges may apply upon our sole discretion. Any products You return cannot be damaged and cannot show any signs of wear or use or no refund will be provided whatsoever. You are responsible for all risk of loss for any returned products. We are not responsible for any returned products that are lost or damaged during shipping. We will provide a refund to you as soon as is reasonably possible after our receipt of your returned product(s) and after we have inspected the same to determine whether or not any such product(s) is damaged or whether any signs of wear or use exist.
Once any returned product(s) is/are received and inspected by us, we will notify You by email that we have received your returned product(s) and whether we have approved or rejected your request for a refund, as based upon the reasons set forth above.
All approved returns will be processed and a credit will automatically be applied to your credit card or applied to your original method of payment within a reasonable amount of time thereafter. If you do not receive any refund You are entitled to receive under this Policy, please re-review your bank account statements or contact your credit card company, as applicable. We do not have any control over the refund processing time by your credit card provider or by your bank. If You believe that an unusual amount of time has elapsed from the date You have received a refund/return approval notification from us, please contact us at [email protected]
If you cancel or return a product on an order made through a third-party financing provider, You will be responsible for all financing fees incurred by Collective IT at time of sale and these fees will be deducted from the refund for your order.
You may cancel any existing purchase by sending us an email before that date that is three (3) business days from the date of your purchase. No cancellations will be honored by us if made after such date. All requests to cancel any existing purchases must be made by sending an email to [email protected], which must contain your request to cancel your purchase and should include the purchase/order number or date of sale if no purchase/order number was provided.
For any orders made with a financing provider, You will be responsible for all financing fees incurred by Collective IT at time of sale and these fees will be deducted from the refund for your order.
Modifications to any existing purchases will be permitted at any time prior to the shipment of the original product(s) the subject of the purchase. Any additions to any purchases shall be subject to product availability and may not be able to be shipped within the same time-frame as your original purchase in some cases. All requests to make changes to an existing purchase must be made by sending an email to [email protected].
All software provided is subject to the license agreement that is part of any hardware You purchase from us. You agree to be bound by the license agreement once the package is opened or its seal is broken. Title to software remains with the licensor of the software. We do not provide any warranty of any kind or nature regarding any preinstalled third-party software. Any applicable warranties of use come from the third-party provider of such software and stated in any packaging included in any corresponding hardware product we sell. We shall have no liability to You whatsoever of any kind or nature in connection with your purchase and use of any third-party software preinstalled on any hardware product You purchase from us.
Subject to the terms and conditions of this section, for the applicable warranty period (as hereinafter defined), we will repair or replace any personal computer or laptop case and all separate, fully embedded internal hardware components contained therein manufactured by us only, and not including any products manufactured by any third-party that we may sell, that you purchase through this website, which we may determine in our sole discretion is/are defective in manufacture and/or workmanship under normal use. Any external, non-embedded hardware component such as a keyboard or a mouse is not a product covered under this limited warranty. The “warranty period” starts on the date of purchase and ends one (1) year from the date of delivery to you. No product or separate internal part will be considered to be defective for purposes of this warranty if it substantially fulfills the performance specifications for which it was intended. This warranty shall not apply to any of the products or parts thereof repaired or altered by anyone but us, installed contrary to instructions or contrary to this agreement, or subjected to abuse, misuse, accident or improper environment. This warranty applies only for the benefit of you, the original purchaser of any products, and is not transferable by you.
For this warranty to apply, you must (I) give us written notice of any warranted defect within 10 days after discovery and, in any event, not later than the date on which this warranty expires, and (ii) deliver the product or separate defective part into our possession within 15 calendar days following the date on which the warranty claim notice is given to us. Any product which is the subject of a warranty claim must be shipped to us freight prepaid. Prior to repair or replacement, we shall have the right to examine the product claimed to be defective. If we determine that this warranty is inapplicable, we will notify you, and any labor and parts furnished at your request thereafter (which you must direct in writing) shall be paid for by solely by you at our then current rates and prices. We neither assume nor authorize anyone to assume for us any obligation or liability in connection with any product which is not expressly provided for under this agreement. Our liability under this warranty shall be limited to repairing or replacing warranted products, and you shall be responsible for the expense of the transportation costs for return to you or, if the product in question cannot be repaired or replaced by us, we will then refund the purchase price you paid for the defective or nonconforming warranted product(s) in question; provided, that you shall first return to us, and we shall have the right to thereafter retain as our own property, those products for which a refund of the purchase price is to be made.
We further warrant to the original purchaser that any applied paint and artwork on any product surface will be free from peeling, bubbling and significant discoloration for the applicable warranty period, which is measured from the date of delivery. The following sections detail the terms of the parts and free shipping warranty.
This warranty applies to any of our products shipped to any location outside of the continental united states, provided that you are responsible for paying all freight charges incurred in shipping, importing/exporting, receiving replacement parts and for arranging and paying for the shipment of any defective part(s) back to us. All international customers are responsible for all customs duties, vat and other associated taxes and charges.
Notwithstanding anything to the contrary contained in this warranty, we do not warrant that the operation of any software that is preinstalled on any operating system included with any hardware you purchase will be uninterrupted or error-free, and we otherwise do not provide any warranties of any kind or nature in connection with any such software.
The warranty set out in this section is the only warranty applicable to your use of the products. All other warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose, are disclaimed.
Notwithstanding anything to the contrary contained in this warranty, we do not warrant that the operation of any software that is preinstalled on any operating system included with any hardware you purchase will be uninterrupted or error-free, and we otherwise do not provide any warranties of any kind or nature in connection with any such software.
The warranty set out in this section is the only warranty applicable to your use of the products. All other warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose, are disclaimed.
Our warranty also does not cover:
All non-Collective IT branded products such as: monitors, speakers, mice, keyboards, etc., which are provided as-is under the original manufacturer’s warranty.
Damage caused by actions that are beyond Collective IT control, such as: lack of maintenance, impacts, liquids, fire, rain, lightning or other disasters such as: nuclear war, zombie apocalypse, epidemic, alien occupation, or armed insurrection.
Product that has been damaged through misuse, abuse or mishandling.
Unauthorized modification of the system as a whole or individual component and/or the attachment of peripheral devices.
Any product that contains parts not originally purchased from us.
Any defective products where such defect is caused by any altering by You of the original build of the hardware You have purchased.
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